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Nutrisystem Reviews and Complaints
Hello, Thank you for writing and we apologize if there was any confusion over the Terms and Conditions regarding the program. I didn't like Ashley in customer service. I will continue to call each day until I get a callback. Very poor customer service! More than 70 reviewers gave it five stars. We are sorry to hear that it took you so long to receive the information you needed for the program. Nutrisystem is also sold in big-box stores, has a mobile app, and recently bought out the South Beach Diet.

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Misleading ads about customer service. Stay away from this unprofessional company! The first 28 day order, I had to call back twice for missing items and had received three separate shipments. The second 28 day shipment, I had to call back once for missing items.

The problems seem to arise due to people's lack of clarity regarding the "fine print" when they try to cancel Nutrisystem. I was told you could cancel your second month, if you do so within 14 days of your first order. They do not give you two prices when you order.

Read the fine print. The plan wasn't working for me but I didn't want a refund because I was three days past the refund cutoff. I just wanted to cancel future orders. A review of the agreement revealed a line I hadn't read. While I still wanted to discuss the charge, he ended the call.

A check of my credit card showed that he had immediately processed the charge. I quickly found out it's a lifetime program unless you cancel. I wanted to order ala-carte after 2 months. Again, after my first ala-carte order, [Nutrisystem] put me on auto ship. I called in and asked them to STOP auto ship. I remembered the guy on the phone saying, "NO Problem, done. The other day a package showed up on my doorstep.

How do I pay for it? Had already sent me the frozen food so I couldn't get a refund. They sent the food way too early and I had no room for it so a lot of it spoiled. Biggest rip off ever. I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it!

I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there! We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal.

I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs.

My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.

We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks.

Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.

Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland.

Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had.

The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others.

I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out. Then I tried the frozen lunches.

Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you.

To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.

We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.

I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.

I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.

Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out.

Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many!

Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem.

We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information.

We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.

Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris!

I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".

At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end.

I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.

BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. High fiber is a carbohydrate in foods such as fruits, vegetables, and whole grains.

Unlike traditional carbohydrates, high fiber is difficult for your body to digest, so it makes its way through your system without causing blood sugar spikes. It also satiates your appetite making you feel fuller longer without adding lots of calories to your intake.

Nutrisystem eliminates the need for you to determine which is good or bad. They use low glycemic carbs like whole grains and specific veggies the good kind in their meals.

All carbs are converted into glucose sugar. The more complex the carb, the longer it takes to break down in your system, as they are digested slowly. Low glycemic carbs are more complex and thus release into your blood slowly and steadily, which is better for losing weight since it keeps you full longer and does not spike your blood sugar. Fewer spikes in blood sugar can help in the prevention of diabetes.

Nutrisystem provides multiple diet plans that cater to specific needs and can be customized through the available menu to your particular taste. It offers healthy well-balanced meals that include high fiber, low calorie, and lean proteins to help relieve cravings and keep you fuller longer to control your appetite and eating habits. With over menu items to choose from, the meal is sure to please anyone.

The ultimate goal of individuals on the Nutrisystem plan is to lose and maintain a healthy weight. Many options are low sodium and they remove unnecessary artificial flavors and colors, as well as potentially harmful preservatives. It limits total fat, saturated fat and cholesterol, and provides plenty of fiber, potassium, calcium and magnesium.

The DASH diet also limits sodium to between 1, and 2, milligrams a day. Six meals per day with pre-counted portions, saving you time and effort. Dozens of high-protein, high-fiber, zero-trans fat recipes for breakfast, lunch, dinner, and snacks.

Extensive PDF guide on how to not derail your diet when out in a restaurant. Besides the high-fiber, low-glycemic carb ingredients of the Nutrisystem program, the company offers a guide to help people feel full faster.

When you control your calorie intake and your portions, you are on a good path to losing weight. Add the fact that your meals will likely be healthier than what you eat regularly and you implement an exercise regimen to burn even more calories, and the result should be that you attain your weight loss goals. If you can stick to the plan accordingly and only eat what is suggested through your prepared meals and allowed produce, research that has been done to support the success of the plan suggests that you will lose weight.

Another plus to the Nutrisystem plan is that you will be eating smaller meals more often, which is considered a healthier way to eat based on research.

It has been found to promote greater weight loss and maintenance and the prevention of other health issues. One challenge that you may face is maintaining the diet without all the help you got through the program. Once you reach your body weight goal, you will likely be more apt to maintain healthy habits to keep your healthier appearance and feeling. When changing your diet, especially if it is drastically, you are liable to experience some side effects.

Reports from reviewers and users of Nutrisystem have reported various side effects including:. Few people have reported mood swings during the program. However, most people report no side effects at all. As I mentioned before, any drastic diet change to which you do not transition can cause many of these side effects, including the mood swings and digestive issues.

Removing regular consumption of alcohol and quitting smoking can also cause headaches, flu symptoms, and other issues. Once your body has gotten used to its new habits and nutrition, any symptoms should taper off. As with any major change to your diet, application of a new diet plan, or exercise regimen, you should seek the advice of your doctor.

This is especially true if you are on medication or have preexisting health conditions. If you are pregnant or nursing, you should not implement this plan. One significant benefit to Nutrisystem is that it is easy to follow. Many people have a hard time sticking to other diets because there are calories to count, carbs to count, and points to track.

Then there is often guesswork with the values of certain foods or portions. Cheat days can lead to some falling off the wagon and having a major setback. Nutrisystem takes that guesswork out. It is all prepared and counted for you. Portions are controlled, and all you need to do is follow the program. A second benefit to the Nutrisystem program is that there are avenues of support for its members.

There is an online community of others using the plan that can become a significant support group and means of encouragement as you adjust to the diet or experience any stumbling blocks or setbacks. Ordering is easy and convenient since you can pick and choose what you like and order it from the comfort of your own home. The food available is chosen by your plan choice and come prepared for you.

No need for counting calories and carbs and there are no points to keep track of. Nutrisystem offers a wide variety of meals choices and snack options to choose from. Its most extensive plan offers over You can get the allowed add-on options on your own from the supermarket, giving you even more variety. However, even though the variety is plentiful, some of your favorites may not be there or not taste as you make them yourself and that could be potentially frustrating for some.

With so many dieting options out there it is really impossible to find one that is truly unique. Nutrisystem is no different and has its share of competition. Two of its most similar competitors are:. Both offer pre-made meals at a fairly comparable price. Overall the plans emulate one another and would likely leave it up to personal preference as to which of the minor details you would prefer. There are some cost variables within the Nutrisystem plan depending on which plan you choose.

Specialized plans cost more. The regular plans come in three tiers that increase in price as you go up. Generally, you can expect to spend about ten dollars a day. That is not including anything you still purchase from the supermarket as your add-on options:.

They come in chocolate and vanilla flavours and can be ordered à la carte from the Nutrisystem website. Regardless of your plan, the prepackaged meals and associated shipping charges are extra. Directions to follow the Nutrisystem plan are easy and straightforward.

You choose a meal plan that is right for you. Consume only the prepared meals, snacks, and add-on allotment. Your meals will be smaller but will increase in frequency, which has been proven to be a healthier way to lose weight. Add 30 minutes of daily exercise, and that about encompasses the routine except for some restrictions including eating out at restaurants if at all possible and eliminating alcohol consumption. People who have tried Nutrisystem have found varying results.

Remember, the diet is to get you to a healthy weight and teach you to eat better. Once off the plan, you have to do some work to maintain your results. Of course, everyone is different and results then logically should vary. The amount and intensity of your workout will also cause different amounts of weight loss. Most saw some positive weight loss and felt better overall. If you can follow the plan by exercising and only consuming their meals, your calorie intake will be low, and you will burn more calories than off the diet.

3123 Nutrisystem Consumer Reviews and Complaints