3123 Nutrisystem Consumer Reviews and Complaints
So not only has this plan allowed me to lose weight but it has provided me with an idea of what meal sizes should be if I ever decide to stop with Nutrisystem. You have to drink your water. I can wear clothes for nearly any store. About 2 years ago, the PD got worse and affected my gait and balance. You have to exercise. With Nutrisystem I just grab my food for the day on the way out the door.
Nutrisystem Company Profile
We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email.
The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese.
I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many!
Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information.
We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok.
My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate.
We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.
I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim.
We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.
Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience.
We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program!
This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late.
The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off.
We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent. You don't honor your own company's policies. Food was extremely poorly packed, melted and opened packaging.
We are sorry that you had such a poor experience with us. We will be taking a look at your account and reaching out shortly. Customers can benefit from an online health tracking platform and individualized counseling from dieticians and weight loss coaches. Nutrisystem offers separate plans for men and women, with different options and price points customized to your weight loss goals.
With meals containing 12 grams or less of sugar, Nutrisystem takes the guesswork out of choosing optimal low-glycemic foods to stabilize blood sugar -- which could be good for people with any degree of insulin resistance. Any busy person who does not have time to prepare their own meals would benefit from having frozen and other pre-packaged meals and snacks delivered to their home. My friends and my husband all tried to help me get up on the tube but it was impossible because of my size and lack of upper body strength.
I felt so embarrassed and ashamed that I had let myself get to be so heavy and unable to do the things that I used to enjoy. Being overweight for such a long period of time left me feeling defeated. I always knew that if I would just eat less and move more I would lose weight but I never felt motivated to do it.
In December of I decided to start using Nutrisystem to lose weight. Up until that point I had been overweight nearly all of my adult life and much of my childhood too. I was average weight for about a year in my early twenties when I met my husband. Once we started dating and we were happy, then the weight crept back up and reached its peak almost a year before I began my weight loss journey with Nutrisystem.
At one point I was over pounds. I did some dieting and exercise and got down to pounds which was my starting weight for Nutrisystem. Before receiving my first month of food I began to walk with my husband on the weekends. At first it was quite a struggle to keep a good pace for an hour. We worked at it and I got more endurance and strength. I worked up to walking miles and miles without any trouble at all now. I also got some workout DVDs and some hand weights to use at home. When I signed up for Nutrisystem I committed to changing my life once and for all.
Nutrisystem is the only weight loss program I have ever participated in. I have tried counting calories and that does work for me. I just never stuck to it long enough to see any significant results.
I have an addictive personality. Food has been my drug for a long time. I knew it was going to be difficult to kick the habit but Nutrisystem gave me the tools I needed to be successful. Some people prefer to have one final binge but I did not. I got my first order just before the Christmas holidays. Some people are able to allow some planned indulgences but I am not one of those people. One thing I want to emphasize in this Nutrisystem review, is that before Nutrisystem I felt sluggish and tired most of the time.
I do have a very busy schedule and get up super early but there is no reason for me to be tired all the time. Nutrisystem helped me to increase my fruit and vegetable intake. I hardly ate any of them before. Now I have four servings of veggies and at least 2 fruits each day. I am able to make it through the day without feeling sleepy at all. I am always able to keep up with friends and family. I do not get out of breath or tired when we are doing physical activity now.
A few months into my weightloss journey I started to get a lot of compliments. Everyone was noticing the improvement and letting me know that I was looking good. I was encouraged to keep going with the compliments. I kept telling people to just wait and see what I looked like when I finally reached my goals.
How Successful is Nutrisystem? Actually I continued with that trend all the way through to the end when I reached my goal. I could lose more weight now if I chose to by following the same plan.
Nutrisystem really does make it easy for you. They have it all planned out and show you how to be successful when trying to lose weight.
Nutrisystem suggests you work out each day for 30 minutes. I have followed those guidelines. I do a DVD each morning before work. The DVD is anywhere from 30 minutes to an hour. I like to vary my workout so that I do not get bored doing the same things over and over. I have some stress in my life and exercise is my stress relief. I lost over pounds — Nutrisystem Results. I lost over pounds using Nutrisystem and surprisingly I do not have a lot of hanging extra skin.
My Nutrisystem before and after photo proves that. I attribute that success to my exercise. I know that the exercise has given me the shape that I have now and the muscles that keep me energetic and healthy. I have read a number of Nutrisystem reviews where people say that Nutrisystem is hard.
Honestly it was never hard for me to stick to the Nutrisystem plan. I believe that it was easy for me because of the results that I was seeing. You are able to customize the plan to your personal likings and tastes. I am pleased with the amount of flexibility that Nutrisytem provides. I like to eat a variety of foods and with Nutrisystem I am able to do that and still lose the weight.
I am an all or nothing person so I was all in with this program and it provided me with the results that kept me motivated to stick with it until I reached my goal and even beyond into maintenance.
From Size 24 to Size 4 — Is Nutrisystem worth the money? I started out wearing a size 24 and now I have shorts as small as a 4. Nutrisystem is worth it. Each week when I stepped on that scale and noted another loss in weight I felt proud. Having success is very motivational. I did hit some bumps in the road. Sometimes life throws us curve balls. So no matter what happened in my life or at work, I just kept on keeping on. I like the structure that Nutrisystem provides. I like eating on schedule.
I like knowing what I am going to eat and when I am going to eat it. Nutrisystem is perfect for me. I have to admit that I was skeptical at first. I thought it sounded too good to be true. Nutrisystem commercials seem like the program would be very simple and easy to follow. I never understood how someone with so much weight to lose like I had could eat the same things as someone with just a few pounds to lose. It seemed to me that we would need different programs but with Nutrisystem we can both use the same program and still be successful.
Cutting back on eating out and choosing Nutrisystem instead saved me money. As other Nutrisystem reviews attest, you have to follow the plan. You have to exercise. You have to drink your water. You have to avoid alcohol. You have to eat your fruits and veggies. You have to put in the work and you will see the Nutrisystem results. Calories in versus calories burned. I like the whole idea of Nutrisystem because with the plan you are still eating regular foods.
You are given the tools you need to succeed and transition back into eating regular foods again once you have reached your goal. The first few months I had to log what I ate each day. I also logged the amount of exercise that I did. Now I am able to do the logging in my head. I eat more now than I did when I was actively trying to lose weight but I still monitor my weight and if I see it going up I just go back to doing what I did to lose the weight and keep it down where it needs to be.
Weight is going to be a lifelong battle for me. I am always going to have to exercise and watch what I eat but now I know how to do it. I know that if I do find myself gaining weight I can lose it again.
I am going to be very attentive to my body and keep watching myself to try and never be overweight again. I fluctuate between and pounds lost now. I went from weighing in at pounds to weighing somewhere around I have been as low as but it seems to stay right around I have been maintaining for nearly a year.
It took me right at a year to reach my goal. I lost pounds a week each week the whole time I was following the plan. I am still amazed at how far I have come. When I fold my clothes I have a hard time believing how small my clothes are now. I wear a Medium size shirt and in pants. I have some small dresses and shorts. I can wear clothes for nearly any store. I used to be limited in where I could shop, but not anymore.
While I was losing weight my sister also joined Nutrisystem. She lost over 70 pounds and really enjoyed the program as well.